Contact and Support
Contact TRGS for product information, operational support, subscription enquiries, privacy requests, account deletion, or business enquiries.
Product and Business Enquiries
Talk to TRGS
Dive centres, liveaboards, training facilities, equipment technicians, and remote dive operations can contact TRGS with questions about suitability, setup, operational use, or possible implementation.
When contacting TRGS, it is helpful to include:
- The name and location of the operation.
- The approximate number of tanks and regulators managed.
- The current record system being used.
- The main operational problem you are trying to solve.
Application Support
Technical or Operational Assistance
For account access, synchronisation, subscription status, barcode use, reporting, exports, equipment records, or other application support, contact:
Please include:
- The email address associated with the TRGS account.
- The Android device model, where relevant.
- A clear description of the issue.
- The screen or function affected.
- Any error message shown.
- A screenshot, where appropriate and safe to share.
Do not include account passwords or other confidential credentials in a support email.
Google Play
Download TRGS
TRGS is publicly available for Android devices through Google Play.
The application is free to download. Creating a new operational TRGS account requires an active subscription through Google Play unless a separately authorised access arrangement applies.
Subscription pricing, billing period, renewal information, taxes, and local currency values are displayed through Google Play before purchase.
Operational Account Access
Authorised Staff Devices
A principal authorised user activates the TRGS subscription and creates the operational account.
Additional trusted staff may install TRGS on authorised Android devices and access the operation’s active account where the account holder has approved that access.
Separate Google Play subscriptions are not normally required for each authorised staff device when the operational TRGS account already has active access.
The account-holding operation remains responsible for controlling credentials, restricting access to authorised personnel, and removing access when staff leave or change roles.
Subscriptions
Billing, Renewal, and Cancellation
TRGS subscriptions are purchased and managed through Google Play.
Subscription cancellation must be completed through the Google Play account used for the purchase.
Cancelling a subscription does not automatically delete the associated TRGS account or cloud-linked operational data.
Account deletion is handled separately through the TRGS account deletion process.
Privacy and Legal Enquiries
Public Information
The current Privacy Policy, Terms of Use, End User License Agreement, Operational Disclosures, and account deletion information are available through the public information page.
Account and Data Deletion
Delete a TRGS Account
An authorised account holder may request permanent deletion of the TRGS account and its associated cloud-linked operational data.
The deletion resource explains what is deleted, how account ownership is verified, how local device records are handled, and the expected processing period.